Effective date: 5 June 2017
We at Wilde Success Limited (“the Company”) pride ourselves on providing the highest quality of service to our online Users and Clients, which is why respecting and protecting your privacy is extremely important to us. While we employ the most sophisticated and diligent methods within our means to safeguard your personal information and privacy to provide a safe online experience, it’s important for you to be aware that, even with the best security systems in place, no online or internet system is 100% secure, and that as an online User, the onus is on you to always exercise reasonable care and discretion when sharing personal information on our Websites or any other website on the internet.
What User information we collect
You can visit our Websites, read materials, and browse the Websites’ publicly accessible content without giving us any personally identifiable information. In order to provide you with the most efficient and enhanced personalized service and attention, and to accommodate certain requests which you make, we may ask you to provide us with personal information and we may collect certain information automatically.
Information volunteered by User
Most of the interactive features or services offered on our Websites, as well as all purchases, membership services and subscription services, require you to provide specific personally identifiable information about yourself or your company in order for us to provide you with the information, service, product, feature, membership, or subscription requested or purchased as well as the best user experience.
Personally identifiable information required may include, but is not limited to your name, surname, email address, telephone number, mobile number, company name, home address, postal address, work address, credit card details or other such information as may be required for us to fulfil your request or purchase.
Certain fields will be marked as mandatory fields, which is information we require that is essential to the fulfilment of your request. Should you choose not to provide this information, such as your email address for example, we will be unable to fulfil your request or provide you with the required service.
Certain fields will not be mandatory fields and should you elect not to complete these fields, you will still receive the requested product, service or feature, however this may limit the extent to which we are able to customise your experience, or the extent to which you are able to take advantage of the features offered on our Websites.
Credit Card Information
Our online shopping cart solution is hosted and managed by Ontraport, which is a highly reputable online service provider with a secure online e-commerce platform that allows us to sell our products and services to you and receive credit card payments securely.
When you make direct payments via credit card for products or services you wish to purchase on our Websites, you will be directed to Ontraport’s SSL encrypted, secure online payment gateway to process your credit card transaction.
The transmission of credit card information for the purposes of authorising your transaction, is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Ontraport stores your credit card data on a secure server behind a firewall, only as long as is necessary to complete your product purchase, or over the renewal period of your chosen membership or subscription service.
At no point during the transaction do we take custody of, or store your credit card information on our Websites or servers and only authorized personnel have access to your information stored on Ontraport’s server.
Note: The standards set by PCI-DSS as managed by the PCI Security Standards Council, is a joint effort by brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our online store and associated service providers.
Online Assessments and Tools
Certain free and paid for products and services offered on our Websites may include various online interactive tools such as assessments, diagnostics, worksheets, exercises, surveys, questionnaires, and any other such tools, and should you elect to use these tools, you may be required to volunteer specific personally identifiable or confidential information about yourself or your company to gain the full benefit of these tools.
Users with access to our Member Area will have access to certain options and features as determined by permissions assigned to their member level, which may enable them to, for example, to customise their member profile, add, amend or remove personally identifiable information, friend, follow or message other users, join user groups, like or submit posts and comments on forums, save or upload files, post private messages to the User’s assigned Success Coach or Wingman, amongst numerous others options, features and functions.
All User settings, entries, changes, activities, files, posts, comments and information submitted by you are stored in our database on our secure server and monitored by certain software as well as authorized personnel for the purpose of, but not limited to maintaining, organising, optimizing and protecting User records and our database, assigning badges, trophies, reputational points or any relevant gamification rewards or benefits, monitor compliance with our Websites’ Terms and Conditions of Use, including the Restrictions on Use and Use of Services clauses, moderate posts and comments, or provide User support and troubleshoot problems detected or reported.
Any information you share with us via email is collected and stored on our email servers and we employ the same stringent security measures to store, retrieve and protect your information.
However, email is not recognized as a secure medium of communication and for this reason, we request that you do not send private information to us by email, and any information shared with us via email is done at your own risk.
We will never ask you to send Credit Card information to us via email!
Information collected automatically from User
When accessing or using our Websites, like most commercial websites, we receive and store certain types of information automatically, using Web Server Logs, Google Analytics, “cookies” and other tracking and analytical software. Information collected automatically may include, for example, your Internet Protocol (IP) address, referring website address, affiliate ID, browser type, amongst other information, which cannot identify you personally.
A “cookie” is a very small text document stored on your hard drive, which often includes an anonymous unique identifier and its purpose is to track usage patterns on our Websites for analytical purposes, and may include, for example, date and time of visits, page views, duration of visits, and websites visited just before and just after visiting our Websites.
When you visit our Websites, our server requests permission from your computer to store this file on your hard drive in a system folder specifically designated for cookies. Any website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to your computer, not the cookies sent to it by other websites.
You have the option of turning cookies off in your internet browser, but that may affect your online experience and prevent us from providing you with the best user experience and certain features, customizations and offerings may not be available to you.
What we do with User information collected
We use personal and usage information collected on our Websites to administer our online and offline business activities in the most efficient, user-friendly, and personalized manner, with the aim of providing Users and visitors with the best user experience and to continually improve the quality and relevance of products and services we offer.
Maintenance of User Records
Your personal information is used to maintain our User records, provide professional customer service and support, and recommend information, products and services we believe may be of value to you.
Personal and confidential information about you or your company may be used by our business success coaches and consultants to analyse and assess your needs, challenges or objectives, customize a coaching or consulting intervention, provide feedback and recommendations, design exercises or tools for you, or serve you with informational content most relevant to you.
The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, evaluating what information is of most and least interest, determining technical design specifications, monitoring system performance, or identifying troubleshooting problem areas.
We may use Google AdSense to customize, optimize and serve relevant ads based on past visits and pages visited on our Websites.
Who has access to User information and when can it be shared?
Personal and confidential User information is accessible by our authorised directors and employees who have the required access permissions. External Coaches and Consultants contracted by us who are assigned to specific Users or groups of Users, will have access to the required personal and confidential User information necessary to fulfil their respective roles, duties and services.
Our Websites’ hosting company, e-commerce service provider, online software providers, technical support specialists, website developers, online marketing service consultants, advertising agency, event management company and other specialist partners and consultants contracted by us will each have access to specific personal User information that falls within their domain of control, or which they may be required to have access to in order to fulfil their duties and make our Websites and online services available to you.
Anonymous information is available to our affiliates, sponsors and partners.
We reserve the right to use, disclose or share any information without notice or consent for the following purposes:
- to fulfill your requests;
- as needed to satisfy any law, regulation or enforceable legal request;
- to conduct investigations into consumer complaints or possible breaches of contract or law;
- to protect the integrity and security of our Websites, systems, property and intellectual property;
- to protect the safety of visitors and Users of our Websites;
- to cooperate in any legitimate legal investigation.
Other Users of our Websites do not have access to your personal or confidential information unless expressly shared or permitted by you.
How Users can manage personal information
We are as irritated by SPAM email as you are, which is why we only send relevant emails to Users who have willingly provided us with their email address when purchasing one of our products or services, subscribing to one or more of our email services, signing up for a membership service, registering as a User on our online Forum, contacting us for support or information via our Contact Us page, opting in to gain access to an online tool, information product or special offer, or any other means whereby Users voluntarily provide us with their email addresses.
You may unsubscribe from any of our online email services at any time, by following the unsubscribe instructions in the body of the email message, which will always be in the footer of the email.
In the event of you unsubscribing, we will take commercially reasonable steps to remove your email address as quickly as possible, if not immediately. However, if you are subscribed to a sequential email service, it may take up to 10 days to clear your email address from our database.
If you are subscribed to more than one email service we provide and you wish to unsubscribe from all of these email services, you will need to unsubscribe from each email service individually, or if you are registered as a User with our Customer Center, you can unsubscribe by changing your email subscription settings.
Registered Users, Members, Subscribers and Customers with login details to our Customer Center, can add, amend, update or delete personal information, credit card details, subscription preferences or account details stored on our e-commerce system provided by Ontraport, by simply logging into their accounts and making the required changes.
If you delete your account, all personal information will be removed from the database except for any purchase or transactional history, which we are legally obligated to retain for auditing and regulatory compliance purposes.
You can opt-out of Google retargeted advertising at any time by changing your Google settings. Click here to find out how to change your ad settings.
Security of personal information
Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Our policy is to limit access to personal data to those employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments, and to maintain security we conduct internal reviews of our security measures on a regular basis.
Most websites today are still hosted on shared servers without SSL encryption, making them more vulnerable to security breaches. Our Websites are hosted on a dedicated, secure server with 256 bit SSL encryption, which is one of the highest levels of digital security an online service provider can offer.
For site security purposes and to ensure that this service remains available to all Users, we use software to monitor website traffic and identify and block unauthorized attempts to upload or change information or jeopardise the security of our database or otherwise cause damage to our Websites or create security vulnerabilities.
Users are also encouraged to immediately report any suspicious activities, corrupt content or files, website vulnerabilities, errors, broken links, user abuse, copyright infringements, misrepresentations, unlawful activity or any other activity or issue they believe may be harmful or pose a security risk to user information, our Websites, or any hardware or software, by contacting us via our Contact Us page.
Governing laws and transfer of data to other countries
We are a private company registered in and governed by the laws of The Republic of Mauritius and are subject to the provisions of the Data Protection Act of 2004 as enacted by the parliament of Mauritius.
The management of data and personally identifiable information collected, stored and used by us is administered by the management of the Company located in Mauritius and any disputes arising from or related to the protection of information fall under the jurisdiction of the courts of the Republic of Mauritius.
The Company contracts the services of reputable third-party companies located in other countries to host our Websites and our e-commerce and customer relationship management (CRM) systems. Our Websites are hosted on a dedicated server, owned and managed by Hetzner in Germany, and our e-commerce and CRM services are hosted and managed by Ontraport on their secure server in the United States of America and both parties adhere to strict policies and laws relating to the protection of information.
Conditions of use, notices and revisions
We are strongly committed to protecting the safety and privacy of children who may visit our Websites. Our Websites includes content we believe may be unsuitable for children under 13 and who’s online activity is not necessarily monitored or supervised by a guardian or parent. We do not knowingly collect personal information online from children under 13. If at any point we are made aware of the fact that personal information of minors has been recorded in our database, these records are immediately purged from our database.
We will continue to employ more sophisticated security measures and systems as they become available, which help website owners prevent minors from accessing unsuitable content, or preventing the transmission and storage of their personal information.
We encourage all parents to educate and talk to their children about online safety and to monitor their children’s use of the Internet.
C/O Wilde Success Limited
33 Edith Cavell Street, Les Cascades Building
Port Louis, Mauritius